Thermastrike ("we", "us") is committed to protecting your privacy. This policy explains how we handle personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information we collect
- Contact details you give us: name, phone number, email and property address
- Details about your property and the pest problem
- Technical data such as IP address and browser type when you use this website
How we use it
- To respond to enquiries and provide quotes
- To carry out and follow up treatments, including guarantee visits
- To meet legal, accounting and insurance obligations
Lawful basis
We process data to perform a contract with you, for our legitimate interests in running our business, to comply with legal obligations, and where required, with your consent.
Sharing
We never sell your data. We only share it with trusted service providers (e.g. IT, accounting) under appropriate safeguards, or where required by law.
Retention
We keep customer records for up to 6 years for legal and tax purposes, then securely delete them.
Your rights
You may request access to, correction, erasure or restriction of your data, object to processing, and request data portability. Contact us at eprlondon@hotmail.com. You can also complain to the Information Commissioner's Office (ico.org.uk).